Managed Services
Zero Trust is not a project that closes. Arduwyn takes you from the first advisory conversation through licensing, design, and rollout — then stays on as the team that runs it. Architecture-led operations, built to prevent issues rather than react to them.
Break-fix is not an operating model
Plenty of capable engineers can fix what just broke. Far fewer spend their hours making sure it doesn't break — tuning policy before it drifts, catching a capacity limit before it pages someone at 2 a.m., and evolving the architecture as the business and the threat model move.
Break-fix keeps the lights on. Architecture-led operations keep the security program ahead of the problem. Every Arduwyn managed engagement is built on the second model — and staffed by the principal engineer who designed the environment in the first place.
One relationship, end to end
Five stages. Most clients enter at the one they need today — and stay through the rest.
Advisory
It starts with a technical brief — not a sales call. We define the target state, assess maturity against the Zero Trust models, and produce a roadmap scoped to your environment rather than a reference template.
Licensing & procurement
Zscaler licensing, sized to what the architecture actually needs. Arduwyn can provision it directly, or work alongside entitlement you already hold or buy through a VAR. The sizing is honest either way — you are never sold capacity to fill a quota.
Design & architecture
The reference architecture, policy framework, segmentation model, and identity-integration design — the blueprint every later stage is built and measured against.
Implementation
Deployment, migration, and cutover — staged in waves and rehearsed with dry-runs. Every wave has a tested rollback path before it goes live.
Managed services
The retained engagement. Arduwyn runs, tunes, and evolves the platform as an extension of your team — the operating model the rest of this page describes.
Inside the managed service
What Arduwyn runs once the platform is live — continuously, and as prevention.
Policy management & tuning
Access, TLS-inspection, and DLP policy maintained as the business changes — rules retired before they bloat, exceptions sunset on a schedule.
Configuration assurance
Every tenant's configuration snapshotted daily and version-controlled. Unexpected drift is flagged and investigated — not discovered mid-incident.
Health & experience monitoring
ZDX-driven monitoring of user experience and connector capacity, so degradation is caught and corrected before it becomes a ticket.
Identity & access governance
SCIM provisioning kept clean, conditional access reviewed, and just-in-time access for sensitive applications so standing privilege never accumulates.
Incident response & escalation
Tier-3 and Tier-4 escalation cover — with forensic-grade evidence and incident timelines produced on demand when something does go wrong.
Architecture review & roadmap
A standing quarterly review: the architecture is re-checked against new threats, business change, and Zscaler platform updates, and the roadmap revised.
The operating rhythm
Managed services run on a cadence — automated where it should be, human where it matters.
Automated configuration backup, drift checks, and audit collection. Experience and capacity monitoring runs continuously.
Drift and alert review, policy-change requests processed, and any escalations triaged and closed out.
Policy optimization, a capacity and licensing review, and a written posture report readable by engineers and the board alike.
A full architecture review against new threats and business change — the roadmap re-prioritized for the quarter ahead.
Want a team to run Zero Trust — not just rescue it?
Tell us where you are: choosing a platform, mid-rollout, or live and under-supported. We respond within one business day.